Trust is the product.
Most marketplaces compete on price and inventory. We compete on trust - because in someone's home, with their kids, around their stuff, nothing else matters as much.
The six guarantees that don't bend.
These six promises sit at the foundation of every booking. They're the bar we set for ourselves, and the contract we offer to every resident, Neighbour, and property partner.
ID & background checked
Every Neighbour goes through ID verification, a background check, and reference checks before accepting their first request. Specialised trades include verified credentials.
Protected payments
Funds are held securely until the job is done, and released to the Neighbour once both parties confirm completion — protecting both parties in a fair, secure transaction.
Insured local work
All Neighbours carry liability insurance, giving you complete peace of mind for every job or lesson.
In-app chat only
No phone numbers exchanged, no emails shared. Communication stays in the app so it can be referenced if anything goes wrong.
24-hour dispute window
You have a full day after the work is marked complete to raise an issue. Your payment stays on hold while a dispute is open.
Reviews from real Neighbours
Reviews come from verified, completed bookings, never anonymous. A Neighbour's reputation is built on real work, not gamed.
Five checks. Every Neighbour. Every time.
A Neighbour can't take a single booking until every check is cleared. We don't run "lite" tiers, we don't skip checks for friends, and we don't grant exceptions for busy Neighbours. The bar is the bar.
Government ID verification
Photo ID matched against a live selfie via an independent identity service. No anonymous Neighbours, ever.
Criminal background check
Provincial criminal record check on every Neighbour before they can take a booking. Re-run annually for active Neighbours.
Reference checks
Two professional references called and logged. Skill verticals require subject-matter references (e.g., a music teacher provides a former student or studio).
Credential & skill checks
Trades verify licences (electrical, plumbing, gas). Neighbours who teach complete a brief sample session. Childcare adds a Vulnerable Sector Check.
General liability insurance
General liability coverage on file for every active Neighbour, at or above our published minimum. Lapses auto-suspend the profile.
Where the money sits, every step.
The single most important diagram on the site. Money never moves straight from the resident to the Neighbour until both sides confirm - or the system can safely release it on its own.
A real ladder, not a contact form.
When something goes wrong, and at scale, something always does, Swifli has a defined escalation path with real timelines. No support ticket black holes.
For common issues (Neighbour no-show within 15 min grace, resident never opens door): the system auto-refunds or auto-pays based on what the app recorded.
Human review of message logs, photos, timestamps, and any uploaded evidence. Most disputes are decided here.
For ambiguous cases, both parties are invited to a structured back-and-forth moderated by Trust. Goal: agreement on partial release.
If mediation doesn't resolve, Swifli's Trust lead makes a final call documented in writing. Funds release. Account standing updated for both sides.
Your data, where it should be.
Swifli is PIPEDA-aligned and built around three privacy commitments:
- Neighbours never see your full address until you confirm the booking. Before that, they only see the neighbourhood.
- Your phone number is masked through Swifli for the duration of any booking. Comms happen in-app.
- Sensitive data is encrypted at rest and in transit. ID documents are stored separately from operational data with stricter access controls.
Something you need to flag?
Trust issues, safety concerns, or anything that doesn't feel right - we're staffed to respond within 24 hours.