Trust is the product.
When someone comes into your home, trust matters more than anything. Here's exactly how Swifli works — what we check, how your payment is held, and what happens if something goes wrong.
How Swifli works for you.
The basics behind every booking, for residents and Neighbours alike.
ID-verified Neighbours
Every Neighbour verifies their government photo ID with a live selfie check before their first job.
Payment held safely
When you book, we place a hold on your card. It’s charged once the job is done — when you confirm, or automatically 24 hours after your Neighbour marks it complete, unless you report a problem.
Reviewed by Swifli
Swifli reviews and approves each Neighbour’s profile and every service they offer. Some services need extra documents, like certifications or photos of past work.
In-app chat
Message your Neighbour in the app while your booking is active, so the details stay in one place if anything needs a second look.
7 days to report a problem
Report a problem any time before you confirm the job, and up to 7 days after it’s completed. Your payment stays on hold while Swifli’s team reviews it.
Reviews from completed bookings
Only people who completed a booking together can review each other — residents rate Neighbours, and Neighbours rate residents.
ID-verified. Reviewed by Swifli.
A Neighbour can't take a booking until their ID is verified and Swifli has approved their profile. Swifli can suspend a Neighbour who breaks the rules.
Government ID + live selfie
Every Neighbour verifies a government photo ID with a live selfie check. No anonymous Neighbours.
Profile reviewed by Swifli
Swifli's team reviews and approves each Neighbour's profile before they can accept bookings.
Every service approved
Each service a Neighbour offers is reviewed separately. Some services need extra documents first, like certifications or photos of past work.
Where the money sits, every step.
Your payment is held safely until the job is done. Here's what happens to it at each step.
Report it. We review it.
If a job doesn't go the way it should, report it in the app. Swifli's team reviews every report. And if a Neighbour never starts the job, the booking is cancelled automatically once the start time passes — nothing is charged.
Report a problem from the booking in the app — any time before you confirm the job, and up to 7 days after it’s completed. Neighbours can report a problem while a job is upcoming or in progress.
While a report is open, the payment stays on hold. Nobody has to chase anyone for money.
Our team looks at the in-app chat history, the booking timeline, and any photos.
A full or partial refund to your card, Swifli credit, or payment to the Neighbour — decided by Swifli’s team.
Your data, where it should be.
Swifli follows PIPEDA and is built around three privacy commitments:
- Neighbours only see your approximate area until they accept your job. Your full address is shared once a Neighbour accepts.
- Neighbours see you as your first name and last initial. You chat in the app while your booking is active.
- Swifli never stores your card number, and we don't sell your data.
Something you need to flag?
Safety concerns, or anything that doesn't feel right? Report it from the booking in the app, or email us.