Account & privacy

Delete your account.

You can delete your Swifli account at any time — in the app, or right here if you no longer have it. Here's how, and exactly what happens next.

In the Swifli app

  1. Open the app and go to Profile → Settings → Privacy.
  2. Tap Delete my account and confirm.
  3. We'll show you the date your account will be deleted and send you a confirmation.

Until that date you can still sign in, but only to keep your account or download your data. Tap Keep my account if you change your mind.

No app? Do it here

Enter the email or mobile number on your Swifli account. We'll send you a 6-digit code to confirm it's you.

Sign in with

Trouble with the form? Email hello@swifli.co from the address on your account and we'll help. Read how we handle your information in our privacy policy.

Questions answered

Deleting your account

When is my account actually deleted?
After a short waiting period. We show you the exact date before you confirm, and we send a reminder about a week before it happens. Until then you can sign in to the app, but only to keep your account or download your data.
Can I change my mind?
Yes, any time before the deletion date. Open the Swifli app and tap Keep my account, or come back to this page and verify your email or phone again.
What happens to my bookings?
Upcoming bookings are cancelled when you ask to delete your account, and any money held for them is released. If a job is in progress or a booking is in dispute, you'll need to wait until it's finished or resolved before you can ask.
What about my wallet balance or Neighbour earnings?
If you have a wallet balance, or earnings that haven't been paid out yet, our team settles it with you before the deletion goes through. Promotional credits can't be cashed out and end when your account is deleted.
What do you keep after my account is deleted?
Your name, email, phone, photo, saved addresses, saved cards and devices are removed. We keep records of past bookings and payments for seven years for tax and legal reasons, no longer linked to your name. Reviews and messages you wrote stay, shown as from "Deleted user". See our privacy policy for details.
Can I get a copy of my data first?
Yes. After you verify below, choose Email me my data. We prepare a ZIP file with your profile, bookings, payments, reviews and messages as JSON and CSV files, and send you a download link that works for 7 days. You can also do this in the app under Settings → Privacy → Download my data.
Can I sign up again later?
Yes. Once the deletion is complete, you can create a new account with the same email or phone number. Your old bookings, reviews and balance won’t carry over.