From tap to done.
Six steps, start to finish.
Most marketplaces gloss over the middle of the booking. We don't. Here's exactly what happens between when a resident books and when the Neighbour gets paid, and why each piece exists.
A resident books a service
Opens the Swifli app, picks a service, say, a deep clean, and chooses a time — up to 90 days ahead. The Neighbour keeps their full rate; Swifli's booking fee and HST (where it applies) are shown before booking, so the total held is the total paid.
One price, shown up front. Hourly services are booked in whole hours, and the final charge can never be more than the amount held.
We place a hold on the card
When the resident books, we place a hold on their card for the price. It's charged once the job is done. Nobody is offered the job until the hold succeeds.
The Neighbour knows the money is there. The resident knows it isn't gone yet. If a problem comes up, it's sorted out against money that's still on hold.
An ID-verified Neighbour accepts
Swifli offers the job to available, ID-verified Neighbours nearby, and the first to accept gets it. For some services, the resident can pick a specific Neighbour instead.
If nobody accepts in time, the booking is cancelled automatically and nothing is charged. The full address is only shared with the Neighbour who accepts.
The work happens
Your Neighbour arrives, does the work, and marks it done in the app. While the booking is active, you can chat with each other in the app.
Keeping the conversation in the app means the details are in one place if anything needs a second look. Until the job starts, either of you can cancel free of charge or propose a new time.
The job is confirmed, the card is charged
The resident confirms the work is done — or, if they don't, the job is confirmed automatically 24 hours after the Neighbour marks it complete. That's when the card is charged. The Neighbour keeps 100% of their rate, and their earnings become available.
Something not right? The resident can report a problem before confirming, and up to 7 days after the job is completed. While a report is open, the payment stays on hold, and Swifli's team reviews the chat history, booking timeline and photos before deciding the outcome.
Both sides leave a review
Reviews go both ways: the resident rates the Neighbour, and the Neighbour rates the resident, from 1 to 5 stars.
Only people who completed a booking together can review each other, so every review comes from real work.
How Swifli works for you.
The basics that apply to every booking on Swifli.
ID-verified Neighbours
Every Neighbour verifies their government photo ID with a live selfie check before their first job.
Payment held safely
When you book, we place a hold on your card. It’s charged once the job is done — when you confirm, or automatically 24 hours after your Neighbour marks it complete, unless you report a problem.
Reviewed by Swifli
Swifli reviews and approves each Neighbour’s profile and every service they offer. Some services need extra documents, like certifications or photos of past work.
In-app chat
Message your Neighbour in the app while your booking is active, so the details stay in one place if anything needs a second look.
7 days to report a problem
Report a problem any time before you confirm the job, and up to 7 days after it’s completed. Your payment stays on hold while Swifli’s team reviews it.
Reviews from completed bookings
Only people who completed a booking together can review each other — residents rate Neighbours, and Neighbours rate residents.
Try it on a real task.
The system makes sense when you use it. Pick the door that fits.