Last updated · June 2026

Privacy policy.

Plain-language version, then the legal version. We take privacy seriously and have tried to write this without burying anything in jargon.

Plain-language summary: Swifli collects only the personal information needed to operate the marketplace — ID verification for Neighbours, contact and booking details for residents, and partnership information for property managers. We don't sell your data. Neighbours see residents as a first name and last initial, and your full address is only shared once a Neighbour accepts your booking. You can download your data or delete your account at any time in the app (Settings → Privacy) or on our delete account page, or by emailing hello@swifli.co. "Neighbour" is what we call a service provider on Swifli; the two mean the same thing in this policy.

1. Who we are

Swifli is operated by Swifli Technologies Inc., an Ontario-incorporated company headquartered in the GTA, Ontario. We are the data controller for the personal information described in this policy. Contact: hello@swifli.co.

2. What we collect

From residents

  • Name, email, mobile number, and home address (used to match bookings within a service radius).
  • Payment instrument details, tokenized and stored by our payment processor; Swifli does not store full card numbers.
  • Booking history, ratings, messages, and any photos uploaded during a booking.

From Neighbours

  • Identity verification data (government ID image, selfie verification, address).
  • Documents needed for some services (for example certifications or photos of past work), and an insurance certificate if you choose to add one.
  • Service area, availability, rates, ratings, payout banking information.

From property managers

  • Business contact information, property addresses managed, referral code activity, revenue-share statement data.

Automatically

  • Device identifiers, IP address (used to detect fraud), app interaction logs, and crash reports.

3. How we use it

We use personal information to: operate and match the marketplace, run the verification checks described on our Trust & Safety page, process payments and payouts, prevent fraud and abuse, comply with legal obligations, and improve the platform.

We do not sell personal information. We do not share data with third parties for their own marketing purposes.

4. Privacy-by-design defaults

  • Neighbours see only the approximate area, not the full address, until a Neighbour accepts the booking.
  • Neighbours see residents as a first name and last initial.
  • Identity documents are stored separately from operational data, with stricter access controls and shorter retention.
  • In-app messaging is available between a resident and their Neighbour while a booking is active.

5. Retention

We retain booking records for seven years for tax, legal, and dispute purposes. Verification documents are retained for two years after a Neighbour's account is closed. You can request earlier deletion subject to legal retention requirements.

6. Your rights

Under PIPEDA and applicable provincial privacy law, you have the right to: access the personal information we hold about you, request correction of inaccurate data, request deletion (subject to legal retention requirements), and withdraw consent for non-essential processing.

You can download a copy of your data and delete your account yourself in the Swifli app under Settings → Privacy, or on our delete account page if you no longer have the app. Account deletion takes effect after a short waiting period, during which you can change your mind; afterwards we keep only the records described in section 5, no longer linked to your name.

To exercise any other right, email hello@swifli.co. We respond within 30 days.

7. Cross-border data

Some of our infrastructure providers are based in the United States. Where personal information leaves Canada, we use contractual safeguards consistent with PIPEDA guidance to maintain equivalent protection.

8. Children

Swifli is not directed to children under 16. Any services involving children are arranged between adult residents and adult Neighbours; minors are the subject of care, not platform users.

9. Changes to this policy

We update this policy when we change practices materially. We'll notify you in-app and by email when we do. The current version date is shown at the top of the page.

10. Complaints

If you believe we've mishandled your personal information, contact us first at hello@swifli.co. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.