Trust is the product.
Most marketplaces compete on price and inventory. We compete on trust - because in someone's home, with their kids, around their stuff, nothing else matters as much.
The six guarantees that don't bend.
These six promises sit at the foundation of every booking. They're the bar we set for ourselves, and the contract we offer to every resident, provider, and property partner.
Verified before they're listed
Government ID, background check, references, and for skilled categories, credential verification. Every provider, no exceptions.
Your money waits safely
Payment is authorised at booking and held in escrow with our payment processor until you confirm the work is done.
Insured providers, written agreements
Every provider carries general liability insurance. Specialty categories require additional credential-specific coverage on file.
In-app chat only
No phone numbers exchanged, no emails shared. Communication stays in the app so it can be referenced if anything goes wrong.
24-hour dispute window
You have a full day after the work is marked complete to raise an issue. Escrow stays locked while a dispute is open.
Ratings from real neighbours
Reviews come from verified, completed bookings, never anonymous. Provider reputation is built on real work, not gamed.
Five gates. Every provider. Every time.
A provider can't take a single booking until every gate is cleared. We don't run "lite" tiers, we don't skip checks for friends, we don't grant exceptions for high-volume providers. The bar is the bar.
Government ID verification
Photo ID matched against a live selfie via a third-party identity service. No anonymous providers, ever.
Criminal background check
Provincial criminal record check on every provider before listing. Re-run annually for active providers.
Reference checks
Two professional references called and logged. Skill verticals require subject-matter references (e.g., a music teacher provides a former student or studio).
Credential & skill verification
Trades verify licenses (electrical, plumbing, gas). Lessons providers complete a brief sample session. Childcare adds Vulnerable Sector Check.
General liability insurance
Minimum $2M general liability coverage on file for every active provider. Lapses auto-suspend the listing.
Where the money sits, every step.
The single most important diagram on the site. Money never moves directly from resident to provider until both sides confirm - or the system can safely release it on its own.
A real ladder, not a contact form.
When something goes wrong, and at scale, something always does, Swifli has a defined escalation path with real timelines. No support ticket black holes.
For common issues (provider no-show within 15 min grace, resident never opens door): the system auto-refunds or auto-pays based on what the app recorded.
Human review of message logs, photos, timestamps, and any uploaded evidence. Most disputes are decided here.
For ambiguous cases, both parties are invited to a structured back-and-forth moderated by Trust. Goal: agreement on partial release.
If mediation doesn't resolve, Swifli's Trust lead makes a final call documented in writing. Funds release. Account standing updated for both sides.
Your data, where it should be.
Swifli is PIPEDA-aligned and built around three privacy commitments:
- Providers never see your full address until you confirm the booking. Pre-match shows neighbourhood only.
- Your phone number is masked through Swifli for the duration of any booking. Comms happen in-app.
- Sensitive data is encrypted at rest and in transit. ID documents are stored separately from operational data with stricter access controls.
Something you need to flag?
Trust issues, safety concerns, or anything that doesn't feel right - we're staffed to respond within 24 hours.