From tap to done.
Six steps, fully observable.
Most marketplaces gloss over the middle of the booking. We don't. Here's exactly what happens between when a resident books and when the provider gets paid, and why each piece exists.
A resident declares intent
Opens the Swifli app. Picks a category, say, deep cleaning. Sets the time window, the apartment size, any preferences (eco-friendly products, pet on premises). Reviews the price estimate. Taps book.
Under five minutes from open to booking confirmation. The resident never has to leave the app, no SMS handoffs, no half-finished forms.
Verified providers nearby respond
Within seconds, providers in the resident's service radius whose category, availability, and rating match the request see the job offer. They accept, decline, or counter with a tweak (e.g., shift the start time by 30 minutes).
Matching weighs distance, rating, how quickly a provider finishes jobs, category fit, and the resident's history with that provider. No bidding wars; first-accept wins by default, and the resident can also pick from a shortlist for high-value bookings.
Payment goes into escrow
On match confirmation, the booking amount moves out of the resident's account and into a Swifli-controlled escrow account, not into the provider's wallet. Both parties see the same payment status panel.
This is the foundation of trust. The provider knows the money is real. The resident knows the money isn't gone yet. Disputes get resolved against held funds, not after-the-fact chargebacks.
The work happens
Provider arrives, completes the work, marks it done in-app. Both parties exchange messages and photos inside Swifli, never via personal phone numbers, never on SMS.
Keeping messages in the app protects both sides. If something goes wrong, we have a full record. No more "they texted me from a different number."
Resident confirms, escrow releases
Resident reviews and confirms completion (or flags an issue). On confirmation, escrow releases to the provider, minus the platform fee. Funds typically reach the provider account in 1–3 business days; same-week payouts unlock at 5+ jobs / 4.5★+.
If the resident flags an issue, escrow holds. Our trust team reviews within 48 hours and decides based on platform records (timestamps, messages, photos). No he-said-she-said.
Both sides rate, scores compound
Two-way rating: resident rates the provider, provider rates the resident. Ratings feed back into matching, so high-trust residents see preferred providers first, and top-rated providers get the best of incoming demand.
Reputation is what keeps people here over the long run. A provider's score isn't lost when they switch categories; a resident's verified score makes them more attractive to top providers for the next booking.
Six rules that don't bend.
These aren't nice-to-have principles; they're rules the platform enforces by default, on every booking, with no toggles.
Verified before they're listed
Government ID, background check, references, and for skilled categories, credential verification. Every provider, no exceptions.
Your money waits safely
Payment is authorised at booking and held in escrow with our payment processor until you confirm the work is done.
Insured providers, written agreements
Every provider carries general liability insurance. Specialty categories require additional credential-specific coverage on file.
In-app chat only
No phone numbers exchanged, no emails shared. Communication stays in the app so it can be referenced if anything goes wrong.
24-hour dispute window
You have a full day after the work is marked complete to raise an issue. Escrow stays locked while a dispute is open.
Ratings from real neighbours
Reviews come from verified, completed bookings, never anonymous. Provider reputation is built on real work, not gamed.
Try it on a real task.
The system makes sense when you use it. Pick the door that fits.